Returns & Exchanges

Jamaeuis values each customer. It is important to us that all our customers are satisfied with their purchase. If goods you received have quality issues or are not as described, please notify us within one working day by email to hi@jamaeuis.com attaching pictures to illustrate the defective area. Upon receipt and after confirmation of the defects, we will then proceed to arranging a replacement/ exchange with our Korean supplier. Please refer details and rules below.

 

While we cannot accommodate every return, we will do our utmost to resolve issues for you as soon as possible so long they are within our acceptable Return & Exchange conditions. These conditions include defects (such as holes or torn fabric) found on received goods, wrong item/color/size delivered, discrepancy of +/-5cm found in measurements between the received good and the given size chart and a completely wrong order delivered.

 

Our regret that we cannot offer exchange or refund if you are unsatisfied with the style/ color/ size/ fabric quality and etc. Our non-exchangeable/refundable conditions include longer delivery time than expected, delay in delivery due to courier’s issue, color fading in denims and washed fabric, request for full refund when only partial order cannot be fulfilled due to out of stock. We also do not accept subjective reasons for returns such as small stains, loose thread, mild scratch on leather goods, color discrepancy, material not as expected or size not fitted as expected.

 

If you discover any problem with the item(s) you just received, please email us at hi@jamaeuis.com your order number, item number and a clear photo of the problem area within1 business day upon your receipt of the product. We will try our best to resolve the issue for you as soon as possible.

However, if you are unsatisfied with the style, color, size, fabric quality, etc., we apologize that exchange or refund will not be accepted.

Exchangeable Conditions:

  • Defected goods with holes or torn fabric
  • Wrong size from your order
  • Wrong item from the original image
  • A discrepancy of+/-5cm from the particular size chart
  • Completely wrong order delivered

Could we return different color or size of product?

No, You could only can return a same product.

We will advise once the Korean supplier confirms their assessment. If an exchange is approved, you will need to return the goods with original packing to us within 2 business days and inform us the tracking number by email. Late shipment may result in rejection of exchange. We will absorb the return postage to a maximum of HK$60 if the goods have above specific problems.

Non Exchangeable/Refundable Conditions:

  • Delivery time is too long.
  • Request for full refund when partial item(s) in the order is out of stock.
  • Delivery delayed due to the courier’s issue.
  • Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.
  • Due to the intimate nature and hygienic reasons, lingeries are not returnable.
  • Goods show signs of being washed.
  • Subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy.(color varied with different monitor display), material not as expected or size not fitting nicely.
  • Report a problem after receiving the goods for 1 business day.
  • Failure to return the goods within 2 business days after confirmation of exchange is approved.
  • Color fading in denims.
  • After approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same as the original order. Absolutely no exchange to a different style, color and size.