Q1: How do I choose the clothing size?
A1: Since everyone has different preference in how tight or loose she wears her clothes, it might be the best to use measurements of your existing clothes with similar design and materials as reference to decide which size will fit you the best.
Q2: How do I choose the shoe size?
A2: Take the measurement of your foot from the heel to the tip of your longest toe in millimeters (mm) and on top of it add 0.5mm to 1mm having taken into the account of the material thickness and if you have wider feet; this total sum in millimeters will be your Korean shoe size.
Q3: Why does it take 5 to 12 working days for me to receive the goods?
A3: Once we receive your order with payment, we will immediately process the order with our Korean suppliers. Items with adequate inventory take 4 to 7 working days to arrive in Hong Kong. Upon which, we will inspect every piece to ensure the quality of each good before sending it out to you. Over time and learning from our experiences, we have thus far shortened our delivery lead-time to be within the range of 5 and 8 days. Only when running into a temporary shortage or some transportation problems, it might take 12 working days to arrive (excluding public holidays in Hong Kong and South Korea).
Q4: Why can my purchased goods be out of stock after I have already successfully placed the order?
A4: Goods that are on sale for more than 3 to 4 weeks run into a higher chance of shortage or being out of stock. Whilst our general practice is to place order with the Korean suppliers immediately after we receive your order with payment, we may still run the chance of ordered goods being out of stocks within those 1 to 2 days of good matching period. When such a circumstance occurs, we understand it is unpleasant and thus will endeavor to notify you immediately and process refund accordingly.
Q5: Why are some goods being labeled under different brand names other than the brand name of the store where I buy the clothes?
A5: Many Korean brands such as Naning9 and Joamom, besides selling their own brand products, sell products outsourced from local market. In other words, these brands are brands more of the stores and not of the clothes. This explains why some goods sold in these stores might not necessarily have their own store brand names printed on the labels. On the other hand, as they do not have exclusivity to the outsourced goods, you will find some same goods might be sold in different stores but marked with different prices.
*Rest assured, though, that all goods will be packed in its original Korean brand packaging as how they are before they are shipped from Korea.
Q6: Why can I not find “Made in Korea” label and washing label in some goods I bought?
A6: There is no regulation in Korea that requires Korean suppliers to include “Made in Korea” or washing labels in their textile goods. Hence, it is not surprising to find some authentic branded Korean goods without any “Made in Korea” and washing labels on them.
*Rest assured, though, we guarantee that all our goods in their original packaging are imported only from Korea.
Q7: Why are some of the shoes labeled “Made in China”?
A7: Only a minimal volume of shoes manufacturing is carried out in Korea now. IN order to cater to the demand of the Korean fashion market, most of the shoes are produced in China and then shipped back to Korea. Although the shoes are made in China, rest assured the design patents are owned by Korean brands.